07352 309 941
TERMS&
CONDITIONS
Last Updated: April 2025
Welcome to R Pro Physio ("we", "our", or "us"). By using our website and booking physiotherapy services with us, you agree to the following Terms & Conditions. Please read them carefully.
Acceptance of Terms
By using our website and engaging with our services, you agree to comply with these Terms & Conditions. If you do not agree to these terms, please refrain from using our website and booking services with us.
Description of Service
R Pro Physio offers a variety of physiotherapy treatments that can be scheduled by reaching out to us directly via phone or email. All appointments are subject to availability, and the services provided may include assessments, treatments, and advice for various physical conditions.
General Information
Business Name: R Pro Physio
Business Address: Bartle House, 9 Oxford Court, Manchester, M2 3WQ
Email Address: info@rprophysio.co.uk
Phone Number: 07352 309 941
Use of Website
By accessing and using this website, you agree to comply with the Terms & Conditions set out in this document.
You may not use this website for any unlawful or unauthorized purposes. We reserve the right to modify or withdraw the content or functionality of the website at any time without notice.
Booking and Payment Terms
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Booking: You can book physiotherapy services by contacting us directly through phone or email. All appointments are subject to availability.
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Pricing: Prices for services are available upon request. Additional charges (such as travel fees for home visits) may apply and will be communicated at the time of booking.
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Payment: Payment for services is due at the time of your appointment and must be made in person. We accept payment via bank transfer or cash. For some cases, we may issue an invoice, which should be settled within 14 days of issuance. Payment for the first session must be received prior to the appointment. Prices are subject to change at our discretion. Refunds are provided at the discretion of R Pro Physio.
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Late Payments: If payment is not received at the time of the session, a late fee of 5% of the outstanding balance will be applied for each 7-day period the payment remains overdue. Further treatment may be suspended until the outstanding amount is settled. Clients will be notified of any late fees incurred.
Cancellation and Missed Appointment Policy
We require a minimum notice period of 24 hours for cancellations or rescheduling of appointments. If an appointment is canceled or rescheduled less than 24 hours before the scheduled time, or if the client fails to attend without prior notice (a "Did Not Attend" or DNA), a fee equivalent to the full cost of the appointment will be charged.
Please note, insurance companies typically do not cover these charges. You are responsible for settling any charges resulting from missed or canceled appointments.
Liability and Disclaimer
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Limitation of Liability: We make reasonable efforts to provide high-quality physiotherapy services. However, we do not accept liability for any injury or harm arising from your failure to follow treatment instructions or recommendations.
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Medical Disclaimer: The information provided on our website and during sessions is for informational purposes only and does not substitute for professional medical advice. Always consult with your doctor before starting any new treatment.
Confidentiality and Data Protection
We are committed to protecting your privacy and handling your personal data in accordance with our Privacy Policy.
All personal and health data will be used solely for providing services, maintaining treatment records, and processing payments.
GDPR Compliance: We comply with the UK’s data protection laws, including the General Data Protection Regulation (GDPR).
Termination of Service
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Termination by Client: You may discontinue treatment at any time by providing notice to us.
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Termination by Service Provider: We may terminate the agreement if you fail to comply with payment terms, attendance policies, or if further treatment is deemed inappropriate.
Dispute Resolution
Any disputes arising under this agreement will first be addressed informally. If the dispute cannot be resolved, it will be referred to mediation or legal proceedings as necessary.
Governing Law
These terms are governed by and construed in accordance with the laws of the United Kingdom. Any dispute arising in relation to these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of the United Kingdom.
Use of Educational Materials
Any guides, leaflets, or videos accessed through our website are for educational purposes only. They should not be considered as a substitute for professional medical advice, diagnosis, or treatment. If you have symptoms that concern you, please consult a healthcare professional immediately.
Intellectual Property Rights
All content on this website, including but not limited to text, graphics, and images, is owned by R Pro Physio and is protected by copyright, trademark, and other laws. The use of this content without prior written consent is prohibited.
Indemnity
You agree to indemnify and hold R Pro Physio harmless from any demands, loss, liability, claims, or expenses (including attorneys' fees) made against us by any third party arising from your use of our website or services.
Changes to Terms & Conditions
We reserve the right to revise these Terms & Conditions at any time. Any changes will be posted on this page and will take effect immediately.
By using our website and services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.